Installation Support

Before You Begin

Installation of a Level custom mural requires a higher attention to detail than installation of standard repeat wallcovering. The individual panels that comprise your mural must be installed in the correct orientation and sequence, and there are special considerations to ensure a successful installation. Before beginning installation, thoroughly read all included installation instructions and installation diagrams.

PRIOR TO INSTALLATION

  • Confirm that you have the correct product for your installation.
  • Familiarize yourself with the installation diagram, and look for any potential discrepancy between the diagram and the actual installation space.
  • Inspect the mural. If at all possible, unbox and inspect every panel of the mural ahead of time, looking for any apparent defects. If space doesn’t allow the entire mural to be laid out, inspect each panel as you prepare them for installation.
  • Assess all walls for significant bowing or other uneven surfaces that may cause misalignment of panels.
  • Follow all included installation instructions and installation diagram.

If no defect is evident before installation, the material should be inspected after three (3) panels are installed. Should you discover any problems at this time (or at any point during installation), STOP IMMEDIATELY and CONTACT LEVEL at (216) 432-1400 x.108. LEVEL WILL NOT BE RESPONSIBLE FOR CHARGES OVER THREE (3) PANELS OF MATERIAL.

Tips & Troubleshooting

Recommended Paste & Primer

For all Level products that require a wallcovering adhesive to install*, we recommend the following for best results:

  • Roman-PRO 880 Ultra® Clear Strippable Wallcovering Adhesive
  • Roman-PRO 977 Ultra Prime (A wallcovering primer is required for any pasted wallcovering.)

*Refer to your product’s specific installation instructions for details.

Breakdown of the Install Diagram

The Install Diagram is one of the items that will be included with finished goods. If your Install Diagram is missing, stop and contact your distributor immediately to recieve a replacement document.  

Panel Information

Panel Alignment

All seams are designed to be double-cut with 1” overlap on each side. Please take care when matching the pattern at seams to accommodate this feature. Mural panels are shipped with selvage around all edges that requires trimming during installation.

 

How to Properly Align a Level Mural

  1. INCORRECT: In this demo, the two panels has been visually aligned. The double-cut indicators are not matched up/overlapped at both ends.  This caused the bottom to align, but not the top.
  2. INCORRECT: In this demo, the two panels has been visually aligned. The double-cut indicators are not matched up/overlapped at both ends.  This caused the top to align, but not the bottom.
  3. CORRECT: In this demo, the mural has been aligned following the double-cut indicators. When these lines are matched up the mural will perfectly align. This will allow for a successful double-cut and a perfectly fitted seam.
Alignment Demonstration Video 

Other Reasons for Mis-Alignment:

  1. Installer issue – The mural has not been aligned following our double-cut indicators. These marks must be lined up perfectly on the top and bottom. Murals require a higher attention to detail than installation of standard repeat wallcoverings.
  2. Material has stretched – Very rare with our new technology. Our substrates are no longer heated in order to coat. Each panel is also double checked and measured by our production team before being shipped out.
  3. Misprint – Very rare and highly unlikely. The murals are created from a master file and the RIP/printer software creates the panels. This removes any ability for human error.
  4. Wall has bowing, sagging or an uneven surface – This is possible and should be addressed before installing the mural.

SEND US A PIC!

We would also love for you to send us a photo of your Mural installed. Send any installation pictures to contractsupport@4walls.com.